Frequently Asked Questions

Learn more about policies, accessibility, and what to expect during your visit.

Payment

Which forms of payment do you accept?

Accepted forms of payment include credit cards, debit cards, cash, and checks.

A valid credit or debit card is required to reserve your appointment through the Jane App and will be securely stored on file. Unless otherwise requested, your card will only be charged for late cancellations, missed appointments, or outstanding balances in accordance with the cancellation policy.

You are welcome to pay in person with cash, check, or another accepted form of payment at the time of your appointment.

Do you accept insurance?

I am not able to accept insurance at this time.

Do you offer gift certificates?

Yes, I do. Click here if you’d like to purchase a Format Bodywork Gift card. 

Policies

What is the Cancellation Policy?

Please provide at least 24 hours notice if you need to cancel or reschedule your service.

As outlined in Jane, appointments canceled with less than 24 hours' notice will be charged 50% of the scheduled service fee.

Missed appointments (no-shows) will be charged 100% of the scheduled service fee.

I understand that life happens. If illness or unexpected circumstances arise, please reach out as soon as possible so we can discuss a solution. Exceptions may be considered on a case-by-case basis.

Thank you for respecting the time and energy reserved for your care. This policy helps ensure availability and fairness for all clients.

What about Late Arrivals?

If you arrive late, your appointment may need to be shortened to avoid delaying other clients.

If you think you’ll be late, please contact me as soon as possible. The more notice I have, the more options I may be able to offer.

Session info

What to expect from your session

Your appointment includes time for intake, treatment, and any follow-up discussion.

We will begin by reviewing your health history, discussing your current concerns, and creating a treatment plan based on your goals, comfort level, and individual needs. 

Depending on the type of bodywork being provided, you may remain fully clothed, partially undressed, or undressed to your comfort level.

Your comfort, consent, and feedback are important throughout the session, and adjustments can be made at any time.

At the end of your session, there will be time for questions, self-care suggestions, and follow-up recommendations when appropriate.

Do I have to be undressed for the session?

No—you do not have to be undressed for the session. I can easily adapt to work through clothing, and I will only work on areas where you have given consent. Your comfort and modesty are always respected.

What should I wear?

Clients are encouraged to wear comfortable, non-restrictive clothing. You may remain clothed during the session, with work performed only on areas where consent is provided.

Will I be covered during the session?

You will be draped in accordance with professional standards WAC 246-830-560.

After discussing your preferences, adjustments can be made to support your comfort, warmth, and modesty. You are always welcome to remain clothed, and I am happy to adapt my work accordingly. I will only work on areas where you have given consent.

Will the practitioner remain in the room if I need to disrobe?

No. Disrobing is not required for all services and depends on the modality being provided.

If disrobing is appropriate for your session, you may undress to your level of comfort. I will always leave the room to provide privacy while you change and get settled on the table. 

Will oils or lotions be used during my session?

In most sessions I do not use oils or lotions.

However, a small amount of Unscented CBD Massage Cream, CBD Massage Oil, or CBD Facial Oil may be used during certain therapeutic modalities, including myofascial release, relaxation massage, and breast massage, or when needed to improve skin comfort and reduce friction.

Please let me know if you have allergies, sensitivities, or product preferences.

Health & Safety

When should I not get a massage?

Please do not attend your appointment if you are experiencing:

  • A fever

  • A contagious illness

  • An acute infection

  • Vomiting or diarrhea

  • Flu-like symptoms

  • Any signs that you may be sick

Certain medical conditions, infections, injuries, or recent surgeries may require modifications to treatment, or postponement of your session. Depending on your situation,  I may request written clearance from your healthcare provider before treatment.

If you are unsure whether it is appropriate to receive treatment, please contact me before attending or scheduling your appointment.

What if I've recently had cosmetic injections?

Please wait at least 14 days after receiving Botox, Dysport, dermal fillers, or other cosmetic injectables before scheduling massage or manual lymphatic drainage in the treated area.

Please inform me of any recent cosmetic injections and the areas involved so that your session can be planned appropriately.

If you are unsure whether it is appropriate to receive bodywork, please contact me before your appointment.

Sanitation and Hygeine practices

Hand sanitizer is readily available throughout the treatment space. Proper hand hygiene is encouraged as part of maintaining a clean and safe environment.

The treatment room is thoroughly cleaned and disinfected between each client in accordance with WAC 246-830-500.

Air Filtration and Ventilation

A dedicated air filtration system operates continuously to help maintain clean air circulation throughout the treatment space.

Masking Policy

Masking is optional. If you would prefer that I wear a mask during your session, I am happy to do so. Masks are also available for clients who would like one. Your comfort and peace of mind are always a priority.

Accessibility

Do you work with kids?

I currently see clients aged 10 and up.

To ensure a comfortable and supportive experience, sessions for individuals under the age of 18 are limited to 30 minutes or 1 hour.

A parent or legal guardian must provide signed consent prior to treatment.

Please book the Youth Session for this service. 

Do you work with Neurodivergent people?

Yes, I welcome neurodivergent clients and those with sensory or communication differences. You are not expected to mask, perform, or explain yourself. You’re free to stim, be quiet, avoid eye contact, ask direct questions, or communicate however feels natural.

Sessions are flexible and can be adjusted to your needs—lighting, sound, compression blankets, pacing, and conversation are always collaborative. Please share your preferences or boundaries at any time.

I also have a small assortment of sensory hand fidget-gizmos if you’d like to hold during a session.

If there’s anything that would help you feel safer or more comfortable, please let me know. Your comfort and autonomy are my priority.

Do you work with LGBTQIA+ folks?

Yes. I warmly welcome LGBTQIA+ clients and strive to create a safe, affirming space for all gender identities, expressions, and sexual orientations.

Please let me know what I can do to make your session more comfortable or supportive.

Your comfort and autonomy are my priority.

Do you work with people of all body sizes?

Yes. I welcome and strive to accommodate clients of all body sizes.  

My practice is body-neutral, and I work with people across a wide range of body shapes, sizes, abilities, and life experiences. Treatment is centered on your goals, comfort, and well-being—not on changing your body size.

If you have questions about positioning, accessibility, or specific accommodations, please feel free to reach out before your appointment.

Is your office space accessible?

  • The building has a ramp connecting to the pedestrian sidewalk, designated accessible parking, and step-free access to the office.

  • My adjustable treatment table lowers to an ADA Title III–compliant height to support accessibility and ease of transfer.

  • My table supports up to 600 pounds.

  • The treatment table also features an electronically adjustable chest comfort system that adapts to different body shapes, helping reduce pressure and improve comfort while lying face down.

  • The building also has a restroom with a larger stall to accommodate a variety of access needs.

If you have questions about accessibility, mobility needs, transfers, positioning, or other accommodations, please feel free to contact me before your appointment.

How much weight does your treatment table accommodate?

I have a multi-purpose treatment table with ADA Title III–compliant low height.

It accommodates up to 600 pounds and is 32 inches wide.

My treatment table also includes optional armrest supports that create a wider treatment surface, extending the table width to 40 inches.

The treatment table also features an electronically adjustable chest comfort system that adapts to different body shapes, helping reduce pressure and improve comfort while lying face down.

Are there restrooms?

Yes. Restrooms are available within the building. While the building does not have a designated gender-neutral restroom, you are welcome to use the restroom that best aligns with your identity and comfort.

Where do I park?

Format Bodywork is located inside the McCracken Chiropractic and Wellness Center building.

Please park in the areas reserved for McCracken Chiropractic.

Free 2-hour street parking is also available on Central Way.